We want you to feel confident and happy with your Refine Skin Co purchase. Each item is created with care and intention to support your skin and self-care rituals. Our goal is to make skincare simple and effective — however, we understand that sometimes things don’t go as planned, so if it doesn’t work for you, we’ll make it right.
30-Day Money-Back Guarantee: We stand behind our products. If you’ve used your Refine Skin Co product consistently and you’re not seeing the results you expected within 30 days, you’re covered by our Money-Back Guarantee.
It’s simple:
1. Email us at info@refineskinco.com within 30 days of receiving your order.
2. Tell us a little about your experience and include your order number.
3. We’ll process a full refund once your request is approved — no complicated forms or hoops to jump through.
We genuinely want you to love your results, and if not, we’ll make it right.
Damaged or Faulty Items: If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [insert email] with your order number and a photo of the issue. We’ll assess the claim and arrange a replacement or refund where appropriate.
Please Note
Refine Skin Co is not responsible for lost or stolen parcels once marked as delivered by the courier. All refunds are processed back to your original payment method within 5–10 business days of approval.
