Privacy Policy

Privacy policy

At Refine Skin Co Pty Ltd, we care deeply about your trust and privacy.
This policy explains how we collect, use, and protect your personal information in a transparent and straightforward way.

By visiting or purchasing from our website, you agree to the terms of this Privacy Policy.

Title

Last updated: September 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Complaints

1. contact

If you have any questions about this Privacy Policy, would like to access or update your information, or wish to make a complaint, please contact us at:

Refine Skin Co Pty Ltd
Email: info@refineskinco.com

2. collecting personal information

When you visit our website (the “Site”), we collect certain information about your device, your interaction with the Site, and information necessary to process purchases or customer support.
In this Privacy Policy, “Personal Information” refers to any information about an identifiable individual.

I. Device Information

Purpose: To load the Site accurately and perform analytics to improve performance and experience.
Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
Shared with: Shopify (our e-commerce provider).
Data collected: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the Site.

II. Order Information

Purpose: To fulfil orders, process payments, arrange shipping, send invoices or confirmations, communicate with you, and screen for potential fraud.
Source: Collected directly from you.
Shared with: Shopify and trusted payment/shipping providers.
Data collected: Name, billing and shipping address, payment details, email address, and phone number.

III. Customer Support Information

Purpose: To provide customer service and respond to enquiries.
Source: Collected directly from you via email, web forms, or chat.

Minors

Our Site and products are not intended for individuals under the age of 16.
We do not knowingly collect personal information from minors.
If you believe your child has provided us with personal information, please contact us to request deletion.

3. sharing personal information

We share your information with service providers to help us operate our business and fulfil your orders, as described above. For example:

We use Shopify to power our online store. You can learn more here: https://www.shopify.com/legal/privacy
We may share information to comply with legal requirements or protect our rights.

We only share personal information with trusted partners under confidentiality agreements, and we never sell or rent your data.

4. behavioural advertising

We use your information to provide you with relevant marketing and product recommendations.

This may include:

Using Google Analytics to understand website traffic (you can opt out here).
Sharing limited, anonymised data with advertising partners for retargeting campaigns (e.g., Facebook, Google, Bing).

You can manage your advertising preferences or opt out via:
FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info.

5. using personal information

We use your personal information to:

Process and deliver your orders
Communicate about your purchase or account
Provide customer support
Improve our products, services, and website
Send updates, promotions, or educational content (only if you’ve opted in)

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

- Your consent;

- The performance of the contract between you and the Site;

- Compliance with our legal obligations;

- To protect your vital interests;

- To perform a task carried out in the public interest;

- For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

We retain your information for as long as necessary to provide our services or comply with legal obligations. You may request deletion of your data at any time by contacting us.

Automatic decision-making

We do not use automated decision-making that produces legal or significant effects on you.
Shopify may temporarily use automated systems to prevent fraudulent transactions (e.g., IP or card blacklists).

6. selling personal information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

7. your rights

Australian Residents

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

Access and receive a copy of your personal information
Request corrections to inaccurate or outdated information
Lodge a complaint if you believe we’ve mishandled your data

Contact us via info@refineskinco.com to exercise these rights.
If you are unsatisfied with our response, you can contact the OAIC at www.oaic.gov.au

EEA Residents (GDPR)

You have the right to access, correct, or delete your personal information, and to port it to another service.
Contact us via the details above to make a request.

Your data may be processed in Australia, Canada, or the United States. For more on Shopify’s international compliance, see their GDPR Whitepaper

8. cookies

Like most websites, we use cookies to improve your experience, remember preferences, and analyse site usage.

Most browsers accept cookies automatically, but you can adjust settings in your browser preferences to block or delete them.

Note that disabling cookies may affect site functionality.

You can view Shopify’s full list of cookies here: https://www.shopify.com/legal/cookies

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

9. changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
The latest version will always be posted on this page with an updated “Last Updated” date.

10. complaints

If you have a concern or complaint about how we’ve handled your personal information, please contact us at info@refineskinco.com. We’ll investigate and respond promptly.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.